Our Ongoing Response to COVID-19

May 5, 2020

*** COVID-19 UPDATE ***

- IMPORTANT DATES AND INFORMATION –

A lift of the Shelter in Place Executive Order is expected May 15, 2020

• April 29^th, 2020 – All essential managers and employees have returned to work

• Scheduling only of countertop fabrication and installations will begin
• Administration and sales offices will reopen to phone call business only
• Shelby Township warehouse and showroom can be reached at (586) 254-1234
• Sterling Heights fabrication and showroom can be reached at (586) 991-5835

• May 1^st, 2020 – Tile & Stone Works will reopen to the public all showrooms and in person customer service
• The Shelby Township sales showroom and warehouse will reopen to the public under published hours of operation
• The Sterling Heights sales showroom will reopen to the public under published hours of operation

• May 7^th, 2020 – Tile & Stone Works will call back all staff necessary to operations. Normal business operations will fully resume on this date.
• All fabrication of countertops will resume
• All countertops installations will resume
• The showrooms are accessible by appointment only until further notice. Please call for appointment. All of our sales and design staff are available for consultations
• Our warehouse is also fulfilling pickup and delivery orders by appointment

Notes:

• Tile & Stone Works will be operating under state and company imposed COVID-19 procedures
• Employees will be issued and wearing appropriate PPE
• Workplace and jobsite sanitation will be kept daily by all employees
• Social distancing for employees, suppliers, and customers will be maintained across all Tile & Stone Works’ facilities and jobsites
• All Tile & Stone Works’ employees who are ill or have ill family members at their home will be quarantined at their homes

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April 16, 2020

*** COVID-19 UPDATE ***

- IMPORTANT DATES AND INFORMATION –

At this time a lift of the Shelter in Place Executive Order is expected May 1, 2020

• April 29^th, 2020 – Tile & Stone Works will call back to work key management staff in administration, sales, and project management

• Scheduling only of countertop fabrication and installations will begin
• Administration and sales offices will reopen to phone call business only
• Shelby Township warehouse and showroom can be reached at (586) 254-1234
• Sterling Heights fabrication and showroom can be reached at (586) 991-5835

• May 1^st, 2020 – Tile & Stone Works will reopen to the public all showrooms and in person customer service
• The Shelby Township sales showroom and warehouse will reopen to the public under published hours of operation
• The Sterling Heights sales showroom will reopen to the public under published hours of operation

• May 4^th, 2020 – Tile & Stone Works will call back all staff necessary to operations. Normal business operations will fully resume on this date.
• All fabrication of countertops will resume
• All countertops installations will resume

Notes:

• Tile & Stone Works will be operating under state and company imposed COVID-19 procedures
• Employees will be issued and wearing appropriate PPE
• Workplace and jobsite sanitation will be kept daily by all employees
• Social distancing for employees, suppliers, and customers will be maintained across all Tile & Stone Works’ facilities and jobsites
• All Tile & Stone Works’ employees who are ill or have ill family members at their home will be quarantined away from Tile & Stone Works’ offices

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March 27, 2020

COVID-19 STATEWIDE SHELTER IN PLACE

MICHIGAN STATEWIDE EXECUTIVE ORDER

Tile & Stone Works Business Operations Summary

UPDATED INFORMATION:

To all: Tile & Stone Works is closed to normal operations until further notice.

Email or text all orders and inquiries to SCARSELLAM@TILENSTONE.COM or to (586) 248-4031

Tile & Stone Works has been operating since Monday, March 23^rd, 2020 on a limited ‘essential business’ only basis. Our core team has spent the last week completing unfinished work for our clientele deemed essential to the operation of a residence and fulfilling product orders of the same nature. We will continue to do so through the remainder of the COVID-19 Executive Order.

If placing orders for essential business please follow your fulfillment instructions closely.

Tile & Stone Works is not accepting returns until May 1^st without exception. This is necessary for the safety of our staff and clients.

Many thanks and a debt of gratitude is extended to our dedicated team for their hard work, diligence, and personal sacrifice during this very stressful time.

Likewise, the entire Tile & Stone Works family would like to thank all of our many loyal customers for their patience and understanding. I would like to assure all of our customers that we will return as soon as we are able with vigor and enthusiasm. All orders and projects will be completed without exception.

In the meantime if there are urgent matters that we can help you with we are able to do so with some notice. We would like to help. Please contact Matt Scarsella at the numbers and email address listed below. 

Sincerely,

~ TSW Management

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Effective March 23^rd, 2020

PRODUCT RETURN POLICY | COVID-19

FOR THE SAFETY OF OUR STAFF, CUSTOMERS, AND COMMUNITY

TILE & STONE WORKS WILL NOT BE ACCEPTING PRODUCT RETURNS

WITHOUT EXCEPTION UNTIL MAY 1^ST, 2020

OR FURTHER NOTICE

THANK YOU IN FOR YOUR PATIENCE AND UNDERSTANDING,

~ TSW MANAGEMENT

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TSW COVID-19

EMERGENCY PRODUCT FULFILLMENT POLICY

FOR THE SAFETY OF OUR STAFF AND CUSTOMERS THE FOLLOWING POLICIES

ARE IN EFFECT UNTIL APRIL 13^TH, 2020 OR OTHERWISE NOTED

PLEASE BE PATIENT WITH THESE POLICIES

WE ARE DOING OUR BEST TO SERVICE ALL OF OUR VALUED CUSTOMERS

WHILE COMPLYING WITH THE EMERGENCY EXECUTIVE ORDER

MAINTAINING COMMUNITY SAFETY IS OUR PRIORITY

• OUR STERLING HEIGHTS LOCATION IS CLOSED TO ALL SELECTIONS AND PRODUCT FULFILLMENT ORDERS.

~SHELBY TOWNSHIP LOCATION ONLY ~

• PLEASE DO NOT KNOCK ON THE DOOR. IF THE WAREHOUSE DOOR IS LOCKED PLEASE CALL (586) 254-1234, TEXT (586) 248-4031, OR EMAIL SCARSELLAM@TILENSTONE.COM. PLEASE DO NOT KNOCK ON THE DOOR.

• ONE CUSTOMER GROUP AT A TIME IS PERMITTED IN CUSTOMER SERVICE, THE SHOWROOM, OR IN THE WAREHOUSE. NO MORE THAN 3 CUSTOMER GROUPS IN THE BUILDING AT ONE TIME.

• MAXIMUM 10 PERSONS IN THE BUILDING AT ONE TIME INCLUSIVE OF TSW STAFF

• TILE & STONE WORKS IS NOT ACCEPTING PRODUCT RETURNS UNTIL MAY 1^ST, 2020 – NO EXCEPTIONS

• IF YOU HAVE AN EXISTING ORDER THAT YOU WOULD LIKE FULFILLED PLEASE CALL (586) 254-1234, TEXT (586) 248-4031, OR EMAIL SCARSELLAM@TILENSTONE.COM TO COORDINATE FULFILLMENT.

• IT IS RECOMMENDED THAT ALL ORDERS ARE PLACED IN ADVANCE THROUGH EMAIL OR TEXT. TSW WILL RESPOND WITH A FULFILLMENT TIME AND DATE. RANDOM ARRIVALS WILL BE SUBJECT TO WAITING AND AVAILABLE STAFF.

• PRODUCT ORDERS SHOULD BE EMAILED TO SCARSELLAM@TILENSTONE.COM OR TEXTED TO (586) 248-4031