Limited Residential FlooringWarranties Radiant Heat Guidelines Selected Shaw brand engineered products are approved over radiant heated subfloors provided that the floors are installed in strict accordance with the Shaw installation guidelines pertaining to radiant heated subfloors. The products approved for use over radiant heat MUST be designated as radiant heat approved with the radiant heat logo on the actual Shaw sample board. Products without this logo are NOT recommended for use over radiant heat and are NOT warranted for this application. The following guidelines must be applied throughout the life of the floor in order to reduce the affects of radiant heat on engineered wood floors. Even when these guidelines are followed it is still possible that your flooring may experience some cracks (seasonal checking) on the surface, gapping between boards, or delamination of boards. The approved engineered products can only be installed over radiant heated subfloors using the installation methods approved by Shaw. The temperature and humidity levels described below must be maintained otherwise any damage resulting from such failure to maintain will not be covered under warranty. After the flooring is installed, slowly raise the temperature to the preferred comfort level (over at least 5 day time frame) beginning two days after installation or at the onset of colder weather conditions. • The radiant heat system must be controlled and the surface temperature of the flooring must never be allowed to exceed 82°F. • The proper humidity level (35%-55%) must be maintained within your home at all times during the year. Use of a humidification system may be required to maintain proper humidity levels to avoid excessive drying of the wood flooring. • Seasonal gapping should be expected. • Surface checking can be expected if the proper humidity level is not properly maintained between 35-55% R. H. or if the floor’s surface temperature exceeds 82°. NOTE that this limited warranty extends only for defects that cover at least 10% of the surface area of the installed flooring. NOTE: Gloss Reduction, Scratches and Dents in the finish are not considered surface wear and are not covered under this warranty. Please note that Maple, Pine and Birch floors require extra care. Maple and Birch are inherently smooth wood and will show scratches and dents more readily than Oak or Pecan. You should consider these factors when making your flooring selection. SPECIAL NOTE:WARRANTY LIMITATIONS (APPLIES TO ALL WARRANTIES UNDER WHICH SHAW IS OR MAY BE OBLIGATED). Shaw products are not warranted against squeaking, popping or crackling. Some squeaking, popping, or crackling is possible when using staple-down or nail-down installation methods. In addition, Shaw floors are not warranted against staple or nail pullout from the subfloor. Who is Covered Under these limited Warranties? These limited warranties apply to you only if you: (1) are the original consumer purchaser of any Shaw hardwood floor; (2) have paid in full for your hardwood floor, and (3) have purchased the hardwood floor for your own personal residential use and not for resale. These warranties ARE NOT transferable or assignable and they DO NOT apply to nonresidential, rental, or commercial purchases/ installations. If professionally installed, Shaw will pay the reasonable labor costs to perform the replacement or repair during the first five (5) years from the date of the original purchase. In the event that the style installed in the home is no longer available, Shaw will authorize your dealer to replace the affected floor with another style of equal value. The above described remedy is the purchaser's sole and exclusive remedy for claim under this limited warranty. Warranty Process Product determined to have any possible defect by the person doing the installation should be returned to your dealer for inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior to installation. Limited Warranties These warranties, which begin from the date of purchase, apply to products used in dry residential applications. Lifetime warranties apply for as long as the original purchaser owns and resides in the home where the product was installed. Limited Lifetime Structural Warranty Shaw warrants all first quality engineered hardwood floors, in their manufactured condition, to be free from defect in material and workmanship including milling, assembly, dimension and grading. Shaw additionally warrants that these engineered hardwood floors, will not delaminate when properly installed and maintained according to Shaw's installation and maintenance procedures. In the event that the plies should delaminate due to glue bond failure, Shaw will, at our option, either: (1) repair the defective plank(s); (2) replace the defective plank(s). This warranty is a limited lifetime warranty for all first quality Shaw engineered products. Solid products are excluded. What you should do if any of the above listed problems occur and you need warranty service: During the warranty period, should you have any problems with your Shaw floor, please contact the authorized Shaw Hardwood Flooring dealer who sold the product within 30 days from the date the problem occurs. NOTE that these dealers are not authorized to make any decisions regarding warranty coverage or any remedies thereunder; they are merely the means through which you should report any problems to Shaw. NOTE ALSO that Shaw must be given a reasonable opportunity to inspect the floor prior to the determination of any coverage or remedy issue, which should be no less than thirty (30) days after you report the problem. Shaw’s Curative Actions/Remedies Limited Warranty for Residential Finish Wear Our, factory applied finishes make hardwood floor installations fast and easy. Every plank is ready to install right out of the carton. There is no need for sanding or staining. With our UV-cured finish you gain the assurance of superior durability and wear ability. Shaw will warrant under normal residential conditions and uses, and providing that Shaw’s maintenance guidelines are strictly followed, that the finish will not wear through or peel off of the hardwood flooring during the length of the warranty (i.e., 3 year, 25 year, lifetime, etc.) of the product you purchase. Consult your retail salesperson or the Shaw Information Center 800-441-7429 if you have questions about the length of your warranty. In the event that the finish wears through or peels off of the hardwood flooring, Shaw will, at our option, either: (1) replace the affected plank(s); (2) recoat the affected area. The above Terms and condiTions of each limiTed warranTy are The sole and exclusive remedies available for These warranTies. if you are found To be enTiTled To coverage under any warranTy, expressed or implied, in addiTion To Those specifically lisTed above, and you can prove ThaT shaw breached such warranTy, Then your sole and exclusive remedy for any proven breach is eiTher (aT The opTion of shaw): (1) repair The defecTive plank(s); (2) replacemenT of The defecTive plank(s). if The remedy shaw iniTially selecTs is found To fail in iTs essenTial purpose, Then any furTher remedy To which you may be enTiTled is soley and exclusively limiTed To one of The remaining remedies (of The Two opTions, described above in The limiTed warranTies), which shall be chosen by shaw.