Limited Residential FlooringWarranties Warranty Exclusions Wood is a natural product containing natural variations in color, tone, and graining. Shaw cannot warrant against natural variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank. Nor can we warrant against natural variations or gloss level between samples/models and installed flooring. Any sample or model shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT create a warranty of any kind that the goods you purchased shall conform thereto. Any warranties based on any such sample or models are specifically disclaimed. Improper Installation: The floor must be installed according to Shaw’s installation guidelines. Detailed installation instructions are included in cartons of Shaw hardwood flooring. Damage caused by improper storage, handling, or installation methods are not covered by these warranties. Improper preparation of, or deficiencies in, the subfloor/floor joist assembly, including but not limited to excessive floor deflection, uneven or irregular subfloor surface (particularly at joints) or voids in the subfloor, are not covered under these warranties. Check to be certain that the subfloor is within structural and manufacturing requirements. Defects or failures of other manufacturers’ products at the subfloor assembly, including but not limited to subfloor material, fasteners, patching compound, adhesives, and other floor coverings are not covered by these limited warranties. In no event shall Shaw be held responsible for any damage caused to your hardwood flooring by other manufacturers’ products. Other items not covered under the limited warranties include construction traffic, abuse to the surface of the flooring; use of non-recommended nailers, staplers, or adhesives; end gapping due to mastic memory or improper seating of planks during installation; squeaking, popping or crackling by any cause. (Popping sounds caused by depressions in the subfloor ARE NOT covered under these limited warranties.) Cabinets and other built-in appliances should be installed PRIOR to the installation of the hardwood flooring. They should NOT be installed on top of the hardwood flooring. Pre-finished hardwood floors should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives, and other materials. Improper Maintenance: Floor maintenance must follow the recommendations outlined in this guide. Damage to the flooring such as dents, scratches, or dulling of the finish are NOT covered. Wet or damp-mopping your floor with water or other substances are not covered by these limited warranties. In addition, the following are NOT covered under these limited warranties: use of hard floor cleaning machines; use of non-recommended maintenance and floor-care products, including but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon, orange, or tung oils; neglect or abuse of the hardwood floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when moving heavy objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels; pet claws and scratches; falling or dropped objects which can dent or fracture the flooring and finish; and dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic. Improper Environment: Shaw floors are not warranted against damage caused by man made or natural disasters, including but not limited to leaking or broken plumbing, landscape watering/irrigation, fire, flood, earthquake, insect infestation, or standing water during or after construction. Shaw also does not warrant against: (1) moisture infiltration from side walls, through the subfloor or from any source; (2) normal wearing of the finish in high traffic areas, pivot points and seating areas; or (3) other extraordinary circumstances such as extreme low humidity (below 35% for an extended period of time). In extreme low humidity conditions (below 35%), planks may shrink and or exhibit surface checking until the humidity returns to a normal level. Seasonal Checking: Cracks or checks in the surface of planks due to low humidity, excessively high humidity, or dramatic fluctuations in humidity are inherent in all wood products and may affect your floor’s finish. Checking is not covered under these Limited Warranties The use of a humidifier/ dehumidifier may be necessary to maintain the proper humidity level between 35%-55%. Shaw research and experience shows that some species such as Hickory or Pecan are more susceptible to this phenomenon than others and are not recommended in certain regions without the use of a humidification system. Recoating and Finish Alterations: Alterations to the finish or non- factory applied finishes (finishes applied by the owner or installer), including but not limited to refinishing or recoating, are NOT part of the Limited Warranty for residential finish wear stated above and therefore are NOT warranted by Shaw. Natural Sunlight: The sun and its UV rays cause the aging of wood and therefore can cause the stain and/or wood to fade and/or change color. This includes any showroom sample/models; therefore, fading or discoloration due to exposure to sunlight and its UV rays are not covered by these warranties. Use draperies or shades to help block out most of the sun’s harmful rays. Samples or models in the showroom may also fade, making an exact match to new flooring impossible. Custom finishing and staining of interior millwork and/or cabinets should be done from the actual floor to be installed, not a showroom sample, if a color and/or gloss match is desired. Special Series, Cabin Grade, and Non Standard items carry a One Year Limited Warranty for Residential Finish Wear only and Engineered products carry a One Year Limited Structural Warranty when installed in a residential installation only. NOTE: All warranty exclusions, disclaimers, and limitations, including the available remedies, stated throughout this booklet apply to Special Series, Cabin Grade, or Non standard items. Warranty Disclaimers any warranTies arising ouT of This sale in addiTion To The above limiTed warranTies, including buT noT limiTed To The implied warranTies of merchanTabiliTy and fiTness for a parTicular purpose, are limiTed in duraTion To The limiTed warranTy for residenTial finish wear described above. shaw shall noT be liable for loss of use or any oTher incidenTal or consequenTial cosTs, expenses or damages incurred by The purchaser or by any oTher person. The remedies as described in These warranTies are The sole and exclusive remedies available To you for any breach by shaw of The expressed and implied warranTies arising from This sale. These warranTies exclude consequenTial and incidenTal damages, including buT noT limiTed To removal or damage To moldings, cabineTs, builT-in appliances, carpeTing, drywall, wallpaper, painT, and all relocaTion cosTs associaTed wiTh any repair or replacemenT of The flooring. you undersTand and agree ThaT all incidenTal and consequenTial damages are solely your responsibiliTy and are excluded as a poTenTial remedy for any breach by shaw of The expressed and implied warranTies arising from This sale. some sTaTes do noT allow limiTaTions on The available remedies, or The lengTh of an implied warranTy or The exclusion or limiTaTion of incidenTal or consequenTial damages, so The above limiTaTions may noT apply To you. These warranTies give you specific legal righTs, and you may have oTher righTs ThaT vary from sTaTe To sTaTe. unless a sTaTemenT made in This documenT is specifically idenTified as a warranTy, any oTher sTaTemenTs made herein, or by your seller, are noT warranTies and are noT a parT of The basis of The bargain for The sale of The hardwood floors. any and all warranTies, excepT Those limiTed warranTies provided herein, are specifically disclaimed and excluded. This agreemenT shall be governed by and consTrued in accordance wiTh The laws of The sTaTe of georgia and any applicable federal laws of The uniTed sTaTes of america. any acTion broughT seeking The resoluTion of any conTroversy arising ouT of or relaTing To any warranTies referenced herein shall be broughT in The courTs of The sTaTe of georgia or in The uniTed sTaTes disTricT courT for The norThern disTricT of georgia. Shaw Industries Inc. ©010111